Our approach to performance management is based on the balanced Scorecard framework, which considers four different perspectives:
– Financial: How do we create value for our shareholders and stakeholders?
– Internal business processes: How do we optimize our operations and processes to deliver our products and services?
– Learning & Growth: How do we foster a culture of innovation and learning among our employees and partners?
– Customer: How do we meet or exceed the expectations of our customers and markets?
We believe these four perspectives are interrelated and that improving one area alone is insufficient to achieve your strategic goals.