One way to measure and manage the performance of an organization is to use a Balanced Scorecard approach. This approach consists of four perspectives that are inter-related and mutually reinforcing:
– Financial: How well does the organization create value for its shareholders and stakeholders?
– Internal business processes: How efficiently and effectively does the organization deliver its products or services?
– Learning & Growth: How does the organization foster the development and growth of its human capital and organizational culture?
– Customer: How well does the organization meet or exceed the expectations and needs of its customers?